Last Updated: January 2026

These Terms & Conditions (“Terms”) govern your access to and use of the website and services operated by The FBN Company, defined as:

• Information Technology Consulting Services Corp. when operating in Canada, and
• ITCS CORP LLC FZ when operating in the United Arab Emirates (UAE). This company does not provide healthcare services in the UAE.

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use this website.

1. Purpose of the Website

This website is provided for informational purposes only and to facilitate general enquiries, appointment requests, and access to professional therapy, counselling, and consulting services. Content on this website does not constitute professional advice and should not be relied upon as such.

2. Appropriate Use

You agree to use this website in a lawful, respectful, and responsible manner. You must not:

• Use the website in a way that violates any applicable law or regulation
• Attempt to gain unauthorized access to systems or data
• Interfere with the website’s functionality or security

Use the website to transmit harmful, misleading, or abusive content.

3. No Emergency Or Crisis Services

The FBN Company does not provide emergency, urgent, or crisis mental health services through this website.

If you are experiencing an emergency, are at risk of harming yourself or others, or require immediate assistance, contact your local emergency services or a crisis hotline immediately.

4. Professional Services Disclaimer

All therapy, counselling, and consulting services are delivered by qualified professionals in accordance with applicable licensing and regulatory requirements.

Information provided on this website is of a general nature and is not a substitute for individualized medical, psychological, psychiatric, or therapeutic advice. Use of this website does not establish a therapist–client or healthcare provider relationship.

5. Appointments, Fees, And Cancellations

Appointments, communications, record-keeping, and payments are managed through OWL Practice Suite or other authorized practice management systems.

Specific details regarding:

• Fees and payment methods
• Cancellation and rescheduling policies
• Late or missed appointment charges

are communicated at the time of booking and may vary by service type, provider, and jurisdiction. Use of OWL is subject to its own terms of service and privacy practices.

6. Teletherapy and Virtual Services

The FBN Company may provide therapy, counselling, or consulting services through secure video, telephone, or other electronic communication platforms (“Teletherapy Services”).

By participating in Teletherapy Services, you acknowledge and agree that:

• Teletherapy Services are subject to the same professional standards, ethical obligations, and confidentiality requirements as in-person services
• Teletherapy Services may not be appropriate for all individuals or all clinical situations
• Technical difficulties, interruptions, or limitations in technology may occur and may impact service delivery
• Teletherapy Services are not suitable for emergency or crisis situations

Clients receiving psychotherapy services in Ontario acknowledge that services are provided in accordance with the standards and guidelines of the College of Registered Psychotherapists of Ontario (CRPO), including requirements related to informed consent, privacy, record-keeping, and clinical competence.

Clients are responsible for ensuring they are located in a jurisdiction where Teletherapy Services may be lawfully provided at the time of each session.

7. Intellectual Property

All website content, including text, graphics, logos, images, design elements, and downloadable materials, is the intellectual property of The FBN Company unless otherwise stated.

You may not copy, reproduce, modify, distribute, or exploit any content without prior written consent, except for personal, non-commercial use.

8. limitation of liability

To the fullest extent permitted by law, The FBN Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to:

• Use or inability to use the website
• Reliance on website content
• Technical errors, interruptions, or security breaches

Use of this website is at your own risk.

9. Third-Party Services and Links

The FBN Company uses OWL Practice Management Suite (OWL) as its primary third-party platform for scheduling, teletherapy delivery, record-keeping, and administrative functions. The FBN Company is not responsible for the independent privacy practices or service availability of third-party platforms, including OWL. Use of third-party platforms is subject to their own terms and policies.

10. Force Majeure

The FBN Company shall not be liable for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to natural disasters, public health emergencies, acts of war, government actions, power failures, or internet and system outages.

11. Changes To Terms Or Services

The FBN Company reserves the right to modify these Terms or any aspect of the website or services at any time without prior notice. Updated Terms will be posted on this page, and continued use of the website constitutes acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the applicable laws of the jurisdiction in which services are provided:

• Canadian law for services provided by Information Technology Consulting Services Corp.

Laws of the United Arab Emirates for services provided by ITCS CORP LLC FZ

For questions regarding these Terms & Conditions, please contact:

The FBN Company
Email: admin@feelbetternowpsychotherapy.com