Privacy Policy
Last Updated: January 2026
This Privacy Policy explains how The FBN Company collects, uses, discloses, and protects personal information.
For the purposes of this Privacy Policy, The FBN Company refers to:
- Information Technology Consulting Services Corp. when operating in Canada, and
- ITCS CORP LLC FZ when operating in the United Arab Emirates (UAE). This company does not provide healthcare services in the UAE.
This Privacy Policy applies to all visitors to our website and to individuals who enquire about, book, or receive therapy, counselling, or professional consulting services.
1. Commitment to Privacy and Confidentiality
The FBN Company is committed to protecting your privacy and handling personal and health-related information with the highest standards of confidentiality, professionalism, and care. We collect only the information necessary to provide our services and to meet legal, ethical, and regulatory obligations.
2. Information We Collect
a) Personal Information
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Date of birth (where clinically relevant)
- Emergency contact information
- Information submitted through contact forms, intake forms, booking systems, or email communications.
b) Personal Health Information
If you engage in therapy or counselling services, we may collect sensitive personal health information, including:
- Presenting concerns and mental health history
- Assessment information
- Clinical notes and treatment plans
- Session records and progress notes
Personal health information is collected only with your knowledge and informed consent and is used solely for the provision of professional services.
c) Automatically Collected Website Information
When you visit our website, we may automatically collect limited technical information, such as:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
This information is collected using cookies and similar technologies. Please refer to our Cookie Policy for further details.
3. How We Use Your Information
We use personal information to:
- Provide therapy, counselling, and professional consulting services
- Respond to enquiries and manage appointments
- Maintain accurate clinical and administrative records
- Process payments and issue receipts, where applicable
- Improve our website and services
- Comply with legal, regulatory, and professional requirements
To support these activities, The FBN Company uses OWL Practice Management Suite (OWL) as its primary third-party practice management system for scheduling, secure communications, record-keeping, and administrative functions.
We do not sell or rent personal or health information.
4. Legal Basis for Processing
Depending on the jurisdiction and nature of the services provided, we process personal information based on one or more of the following:
- Your informed and explicit consent
- Provision of healthcare or therapeutic services
- Compliance with legal, ethical, and regulatory obligations
- Legitimate professional interests, where permitted by law
5. Confidentiality and Disclosure
All personal and health information is treated as confidential.
Information may be disclosed only in the following circumstances:
- With your explicit consent
- To other healthcare professionals involved in your care, where appropriate
- Where required or permitted by law, including situations involving risk of harm to self or others, mandatory reporting obligations, or court orders
- For billing, insurance, or administrative purposes, where applicable
Any disclosure is limited to the minimum information necessary.
6. Teletherapy and Virtual Services
When services are provided through video, telephone, or electronic platforms, reasonable steps are taken to protect privacy and confidentiality.
Teletherapy and secure client communications are facilitated through OWL Practice Management Suite (OWL) or other authorized secure platforms that comply with applicable privacy, security, and healthcare regulatory standards.
Clients receiving psychotherapy services in Ontario acknowledge that services are provided in accordance with the standards and guidelines of the College of Registered Psychotherapists of Ontario (CRPO), including requirements relating to informed consent, record-keeping, privacy, and confidentiality.
Teletherapy services are not suitable for emergency or crisis situations.
7. Data Storage and International Transfers
Personal information and personal health information are stored and managed using secure electronic systems, including OWL Practice Management Suite (OWL), which provides encrypted data storage, access controls, and audit safeguards consistent with healthcare privacy requirements.
Information may be stored on servers located outside your country of residence. Where information is transferred internationally, appropriate contractual, technical, and organizational safeguards are implemented to protect your privacy in accordance with applicable laws.
8. Data Retention
Clinical records are retained for the period required by applicable laws, regulatory bodies, and professional standards. Administrative and website-related information is retained only as long as necessary for its intended purpose.
9. Your Privacy Rights
Subject to applicable law, you have the right to:
- Access your personal and health information
- Request correction of inaccurate or incomplete information
- Withdraw consent where processing is based on consent
- Ask questions about how your information is collected, used, or disclosed
Requests may be subject to legal, ethical, or professional limitations.
10. Security Safeguards
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect against unauthorized access, loss, misuse, or disclosure.
While reasonable measures are taken, no method of transmission or storage can guarantee absolute security.
11. Website Communications
Email and online contact forms may not be fully secure. We encourage clients to avoid submitting highly sensitive personal or health information through the website unless directed to a secure system.
12. Children and Youth
Services are provided to adults and, where applicable, to minors with appropriate parental or legal guardian consent in accordance with applicable laws.
13. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.
For questions or concerns regarding this Privacy Policy or privacy practices, please contact:
The FBN Company
Email: admin@feelbetternowpsychotherapy.com